Terms and Conditions for Ordering Flowers Online in Longford

Flower Delivery Longford Terms & Conditions

Introduction

Welcome to the Terms & Conditions for Flower Delivery Longford. These terms are designed to provide you with clear information regarding how we operate our online flower delivery services in Longford and the neighbouring areas. By accessing our website or placing an order with us, you accept these terms in full. Please read them carefully before making a purchase. If you do not agree with any part of these terms, you should not use our services.

Scope of Terms

These Terms & Conditions apply to all users and customers ordering flower arrangements and related products through our online platform for delivery within Longford and the surrounding areas. By placing an order, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old.

Order Process

Our online flower delivery process has been made simple and straightforward for customers across Longford. The steps involved include:

Product Selection: Browse our extensive online range of bouquets, arrangements, and gifts. Each product description includes details relating to flower types, sizes, and potential seasonal substitutions.
Order Placement: Select your chosen items and specify desired delivery date, recipient’s address, and any special instructions. Complete the order through the online checkout, ensuring all details are correct. We do not accept responsibility for incomplete or incorrect information provided by the customer.
Order Confirmation: After your order is placed, you will receive an automatic confirmation page and a confirmation notification for your own records. If there are any issues with your order, we will contact you for clarification.
Changes to Orders: Once placed, order details can only be amended by contacting us directly and may be subject to availability and the stage of order processing. We advise contacting us as soon as possible for any changes.

Payments

We offer secure payment methods for all online flower deliveries in Longford. Accepted payment methods typically include major credit and debit cards, and other secure online payment gateways as displayed at checkout.

Payment Required Upfront: All payments for flower orders must be completed in full before delivery can be scheduled or processed.
Pricing: All our prices are displayed in GBP and include VAT where applicable. Delivery charges are shown at checkout and may vary depending on the delivery address within Longford or the surrounding areas.
Errors and Omissions: Whilst we strive for accuracy, should a pricing or product detail error occur, we reserve the right to correct it and refuse or cancel orders even after confirmation and payment. In such cases, a refund or further instructions will be provided.

Delivery Policy

We are committed to delivering fresh flowers to Longford and surrounding locations promptly. Upon placing your order:

Delivery Areas: Our service encompasses Longford and specified areas nearby. If an address is outside of our delivery zone, we will notify you and offer alternatives or a full refund.
Delivery Dates: We strive to meet your selected delivery date but cannot guarantee delivery at specific times. Most orders are delivered during standard business hours. Occasionally, external factors such as adverse weather or high seasonal demand may affect delivery schedules.
Recipient Unavailability: If the recipient is not present at the time of delivery, our delivery team may leave the flowers in a safe place or with a neighbour, unless you have specified otherwise. We will notify you of such actions where possible.
Quality Assurance: Flowers are perishable. We take great care in packaging and delivering them, but it is important they are cared for promptly upon delivery. Instructions are provided with the arrangement.

Cancellations and Amendments

Your statutory rights are not affected by our cancellation policy. For online flower delivery orders in Longford, the following applies:

Order Cancellation: For most orders, cancellations are accepted if made at least 24 hours before the scheduled delivery day. Bespoke or special event orders (such as weddings or funerals) may have different terms, which will be specified at booking. After this period, due to the perishable nature of flowers and the preparation required, cancellations may not be possible.
How to Cancel: If you wish to cancel or amend your order, please contact us as soon as possible with your order details. Cancellations are confirmed upon our acceptance and acknowledgment.
Refunds: Eligible cancellations will be refunded within 7 business days, using the original payment method. Refunds for orders cancelled after the cut-off period are not guaranteed unless by mutual agreement due to exceptional circumstances.
Non-Delivery and Substitutions: If we are unable to deliver your order as scheduled, or specific flowers are unavailable, we will contact you to discuss alternative options or provide a full refund where appropriate. Some substitutions may be made to ensure timely delivery, but we always match the value and style of your chosen arrangement.

Product Substitutions

Due to the seasonal nature of flowers and stock availability, substitutions may be made where necessary. We always aim to match the appearance and value of the original design as closely as possible. If a particular flower or component is unavailable, a similar product of equal or greater value will be used. In cases of substantial changes, we will attempt to notify you before dispatch.

Liability

Flower Delivery Longford endeavours to ensure a pleasant and reliable experience for all customers in Longford and the surrounding regions. However, certain limitations on liability apply:

Perishable Goods: Flowers are natural, perishable products, and variations in colour, size, and longevity are to be expected. We are not liable for flowers that perish after delivery due to improper care by recipients.
Exclusions: To the fullest extent permitted by law, we exclude liability for indirect, incidental, or consequential damages resulting from the use of our products or services, including any delays or failures in delivery beyond our reasonable control.
Force Majeure: We are not responsible for delays or failures caused by circumstances beyond our control such as extreme weather, pandemics, or third-party interference.
Maximum Liability: Our maximum liability for any valid claim relating to a purchase will not exceed the amount paid for the order in question.

Customer Obligations

By placing an order, customers confirm that all delivery information is accurate and complete. Please ensure you supply correct recipient name, address, and a current contact number. Flower Delivery Longford is not responsible for failed deliveries resulting from incomplete or inaccurate information. Any changes to details must be communicated promptly.

Personal Information and Privacy

Any personal information provided during the ordering and delivery process will be handled in strict accordance with current UK data protection legislation. Details are used solely for processing your order and, where permitted, providing updates or offers related to our flower delivery services. Your data will not be shared with third parties except as necessary to fulfill your order (for example, with delivery partners).

Intellectual Property

All photographs, designs, and written material found on our website are the exclusive property of Flower Delivery Longford or our licensors. Copying, distribution, or commercial exploitation of this content is strictly prohibited without prior permission.

Governing Law

These Terms & Conditions, and any disputes arising therefrom, are governed by the laws of England and Wales. By using our site or services, you submit to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time to reflect changes in our business practices or relevant law. Any updates will be posted on our website, and your continued use of our services constitutes acceptance of those changes. We encourage customers to review these terms regularly.

Contact and Complaints

We value your feedback and strive to resolve concerns swiftly. If you have a complaint or query regarding your flower delivery order, please contact us using the details provided on our website. We aim to respond to all queries as soon as possible and, where appropriate, will work to achieve a fair resolution.

Applicability

These Terms & Conditions apply to all online flower orders placed for delivery in Longford and its surrounding areas. By placing an order, you acknowledge your understanding and acceptance of these terms.

Thank you for choosing Flower Delivery Longford for your online flower delivery needs across Longford and the surrounding community.