Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Longford
At Flower Delivery Longford, we take pride in being a trusted local Longford florist, delivering premium fresh flowers to homes and businesses in the area. Every arrangement is carefully crafted and hand-delivered, ensuring only the freshest blooms make it to your door. Your satisfaction is our top priority, and we stand by our promise to provide fresh, beautiful flowers every time you order.
Damaged-On-Arrival Policy
We understand the disappointment of receiving a damaged bouquet. All our flowers are inspected before delivery, but on rare occasions, damage can occur during transit. Should your flowers or arrangements arrive damaged or in unsatisfactory condition, please notify us as soon as possible upon receipt. In order to assist you promptly, we may request a photograph of the damaged flowers or packaging. This helps us quickly address the issue and maintain our high standards.
Freshness Window Guarantee
Your flowers are guaranteed to arrive fresh, healthy, and vibrant. We guarantee a minimum freshness window of 5 days from the date of delivery, provided your flowers are cared for according to our care instructions. If you notice your flowers wilting or deteriorating before the 5-day period is over, we encourage you to reach out to us so we can resolve the matter to your satisfaction.
Refund & Replacement Options
Your happiness with our service and products is of utmost importance. If your order arrives damaged, does not meet our freshness guarantee, or you are otherwise unsatisfied, we offer the following options:
- Replacement: We can deliver a replacement bouquet of equal or greater value at the earliest possible time.
- Refund: In situations where a replacement is not suitable, a full or partial refund will be processed as appropriate.
We will work with you to find the best solution, ensuring your experience with Flower Delivery Longford is always positive. Please note that refunds are processed using the original payment method and may take a few business days to reflect.
How to Make a Complaint or Raise a Concern
If something is not right with your order – whether it's the quality of your flowers, delivery experience, or any other aspect – we want to hear about it. Our approachable team is committed to resolving any complaint in a fair and timely manner.
- Contact Us: Reach out to our team with details of your concern, including your order information and any supporting evidence.
- Investigation: We will investigate the issue, which may include requesting photographs or additional details to better understand and address your concern.
- Resolution: We strive to resolve all complaints quickly, with most cases handled within 48 hours. Our goal is to ensure you are satisfied, whether that’s through a replacement, refund, or alternative remedy.
Your Local Longford Florist – Here for You
As a dedicated Longford florist, Flower Delivery Longford has earned the trust of the local community by consistently delivering fresh, high-quality flowers and excellent customer service. Whether you are ordering for your home, business, or a special occasion, you can feel confident in our commitment to your satisfaction. Thank you for trusting us with your floral needs.
